Special Event: Electronic...Transformed...Local?

Standardisation "One size fits all?" Jim Haslem, Chief Executive, Local eGovernment Standards Body
Jim presents the 7 critical tests of success for egovernment projects. He gives an overview of the National Projects and discusses the Crosscutting priorities affecting the community focus, including, Councils, Health & Public Sector Partners and Direct Service providers. He looks at the term joinedup government and some generic solutions. He also describes the activities of the eStandards Body, its outputs, database and the current and future issues it is investigating.
Making Waves transforming local government through customer focus" Pete Williams, Nineveh Consultant
Pete discusses Customer focus, what it means and what makes a good team. He goes on to cover CRM systems, business process change, change management, Enterprise Productivity Systems and Business process reengineering. This is an excellent overview of how to successfully transform your organisation.
The Local Government Officer "Transformed" Mary Wintershausen, Independent eGovernment Consultant
Mary discusses public services of the future and the skills required to meet the needs, including partnerships, managing change, managing new services & technologies, managing staff at a distance, planning promotional and selling activities and managing information. She also describes the services and benefits of the Employers' Or ganisation and the Managers' e Government Development Network, that provide product and skills maps and a skills profiling tool.
What Next - A look at the e-enabled local authority of the future. Tim Dawes and Brian Cox, Directors, Nineveh Consulting
Brian talks about Braintree District Council's 'Customer First' vision; what's been achieved in the late year and what's planned for the next six months. The success of the new Halstead area office, customer service centre and Witham area office are all discussed.
Follow the story of Molly Jones as she discovers the services provided electronically by her local council. A unique look at how transforming your council's services and staff attitudes can have a beneficial impact on real lives, truly putting the customer at the heart of your operations.